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FAQ

Orders

Do you ship internationally?

Yes! We do. We ship Chirps all over the world. If you have more questions regarding wholesale rates, please email us at hello@chirpschips.com

How can I pay for my order?

We accept all major credit cards, Apple Pay, and PayPal. No cattle allowed as currency.

How much is shipping?

All orders placed in the US have a $5 shipping fee. US orders over $35 have free shipping! 

How do I track my order?

When your order ships, you will receive a tracking number by email that will allow you to track your crickets all the way to your home.

How long will my order take to arrive?

You should receive your order in five to seven business days.

Do you accept returns/give refunds?

We don’t accept returns, but if you have a problem with your order, please send us an email at hello@chirpschips.com and we’ll see what we can do!

What if I want to order a lot of Chirps products?

If you have a big order for a wedding, birthday party, school project, or just really love chirps, please email us at hello@chirpschips.com for a bulk order discount.

Crickets

What is cricket protein powder?

Also know as cricket flour or cricket powder; cricket protein powder is crickets dried and milled into a high protein powder.

What is the difference between Cricket powder, protein, and flour?

At the moment they are all the same product: roasted and milled crickets.

Are they safe/clean?

People tend to think that insects are dirty because we are used to seeing them in the garden or as unwanted guests in our houses. However, our cricket farms are some of the cleanest places on Earth. The crickets are kept in separate boxes based on life stage and are fed a non-GMO and gluten free diet. They must be raised under FDA guidelines, and our farms perform regular testing on the flour to ensure the highest quality and safety.

Are the crickets used in Chirps safe to eat?

Absolutely! Some people with shellfish allergies have reported feeling discomfort after eating insects, this is because shellfish and insects are both arthropods. You should take this into consideration before surprising your friends with Chirps.

Where do you get your crickets?

Our crickets come from cricket farms in North America and a cricket farm in Thailand. We have VERY high standards when it comes to the quality of our crickets, the facilities they are raised in, and the ethics of the farm itself. 

Where are insects commonly eaten?

People eat insects all over the world, and in many places, they are a delicacy or eaten as a common snack. In fact, more people eat insects than speak English! Around two billion people around the globe eat insects. Primarily in Latin America, Africa, Asia, and Oceania.

What if I’m vegetarian/vegan?

Laura, and half of the Chirps team are vegetarians who eats insects. You could call them "entotarians." There are lots of vegetarians and vegans who eat insects, as crickets are full of protein and B12, two things that vegetarians often struggle to get enough of. Whether insects are right for you depends on why you are vegetarian. In many ways, insects are much more sustainable sources of protein than other animals and even plants. They also have a limited central nervous system and lack pain receptors, which is why many vegans decide to eat bugs! We recommend you do your own research and come to your own decision, but it's an interesting question, and we love talking to vegetarians and seeing what they think of Chirps!

There are over 2,000 varieties of known edible insects so why are we only cooking with crickets?

While we are looking into developing products with other insects, crickets are the most abundant in the US for several reasons. First, not all insects are created equal, meaning that compared to many other insect varieties crickets are healthier and have a flavor profile that is more familiar to those who are new to the practice of eating bugs. Second, the infrastructure already existed since people have been farming crickets in the US for many years for other uses.

What is a Sustainable Diet?

According to the FAO: Sustainable diets are those diets with low environmental impacts which contribute to food and nutrition security and to healthy life for present and future generations. Sustainable diets are protective and respectful of biodiversity and ecosystems, culturally accepted, accessible, economically fair and affordable; nutritionally adequate, safe and healthy; while optimizing natural and human resources. (FAO, 2010b)

Company

How did you come up with the idea?

In college, Laura was studying abroad in Tanzania and met a food vendor selling fried caterpillars on the side of the street. Despite being a bit hesitant, she bought one, bit down, and her first thought was, “Wow! This tastes like lobster!” When she returned to the US, Rose and Meryl jumped on board, and after a few escaped crickets in their dorm room later, Chirps was born.

How is eating bugs good for the world/sustainable/eco-friendly?

Insects as a protein source require far fewer resources than the meat and plant proteins we usually eat! They produce 1% of the greenhouse gas emissions as beef, and while it takes over 2000 gallons of water to make a pound of beef, it only takes about one gallon of water to make a pound of cricket flour. From the amount of land used to how efficiently they use their feed, insects are a major environmental win. So that’s why we started Chirps - to get Americans excited about eating bugs!

How do I become a wholesaler?

Send us an email at hello@chirpschips.com and we’ll take it from there!

Products

Do you really use crickets?

Yes! We believe insects are the food of the future, and we want the world to taste why.

What makes your chips more nutritious?

Less fat, more protein and more nutrition. For example, Lays Potato Chips have 1 g of protein per serving and 10 g of fat. Chirps have 4 g of protein and 7 g of fat. Crickets are a complete protein source with more iron than spinach, more B12 than salmon, and are one of the most naturally high protein foods around.

What are your nutrition facts?

Nutrition facts are shown on each product page as an image.

What are the potential allergens?

Our products are gluten free, with the exception of our original cookie mix, and none of our facilities work with nuts. Also, excluding our Cheddar Chirps, all the rest of our products are dairy free. However, because insects are in the same family as shellfish, if you are allergic to shellfish, you may be sensitive to crickets as well.

Do they contain corn?

Yes, we use non-GMO stone ground corn. If you are looking for a corn-free option, our original cookie mixes do not contain corn.

What do they taste like?

People have said our Chirps taste like a delicious multigrain chip. A fun thing to try with friends is to tell them there is a secret ingredient and see if they can guess it (as long as you warn them of the shellfish crustacean allergy).

How many crickets am I actually eating?

There is one cricket per chip or 20 crickets per cookie. Count your crickets as you go!

Can I just buy cricket powder?

Yes! Check out the Shop page.